Free Project Quotes 216-485-2656 | No In-Home Visit Required
Free Project Quotes 216-485-2656 | No In-Home Visit Required
Effective date: 11/05/2026
Window Universe Cleveland, LLC (“Window Universe Cleveland,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share information through windowuniversecleveland.com and in connection with inquiries, appointments, projects, installations, customer service, and text messaging.
We collect information you provide when you request a quote, contact us, request service, or communicate with our team. This may include:
Our website also uses Google Analytics to collect information about website visits and interactions.
We use information to respond to inquiries, prepare estimates, schedule and confirm appointments, manage projects and installations, review service requests, provide customer support, maintain business records, and improve our website and services.
If you agree to receive text messages, we use your mobile number to send the informational messages described when you consented.
Website form submissions are delivered to our team by email. We may also record relevant information in our customer relationship management system, MarketSharp.
We use Google Analytics to understand how visitors find and use our website. Google Analytics uses cookies and similar technologies to collect information about website activity, such as pages visited, interactions, referral sources, and browser or device information.
Learn how Google uses information from websites that use its services at Google’s partner-site privacy information.
You can manage cookies through your browser settings. Blocking cookies may affect some website features. Google also offers a Google Analytics opt-out browser add-on.
We share information as needed with service providers that help us operate our website, manage email and customer records, deliver text messages, and provide our services. We may also share relevant project or product information with manufacturers or other providers when needed to fulfill an order or address a service or warranty issue.
We may disclose information when required by law or reasonably necessary to protect rights, safety, or security.
We do not sell, rent, or share mobile information with third parties or affiliates for their marketing or promotional purposes.
Text messaging opt-in data and consent are not sold, rented, or shared with third parties for their independent use. We may provide this information to service providers solely as necessary to operate and support our text messaging program, or as required by law.
Agreeing to text messages is optional and is not a condition of requesting an estimate, purchasing services, or submitting a service request.
You may opt out by replying STOP to a message. For assistance, reply HELP, call 216-485-2656, or email Info@WindowUniverseCleveland.com.
See our Terms of Service for additional text messaging details.
We retain information for as long as reasonably needed to provide services, maintain project and warranty records, meet legal obligations, and resolve disputes.
We use reasonable safeguards to protect information. No method of electronic transmission or storage is completely secure.
You may contact us to request access to, correction of, or deletion of your information. We will respond as applicable law requires, and may retain information needed for legal obligations, project or warranty administration, or other legitimate business purposes.
Please submit only photos and information relevant to your project or service request. Avoid including sensitive personal or financial information.
Our website may link to other websites. Their privacy practices are governed by their own policies.
We may update this policy from time to time. The effective date above identifies the latest version.
Window Universe Cleveland, LLC
17411 Detroit Ave
Lakewood, OH 44107
Phone: 216-485-2656
Email: Info@WindowUniverseCleveland.com