Window Universe was the best. I researched 10 companies, both the quality of the windows and the installation. I bought the upgraded Okna 800 series windows. Sales rep was non pressure, in fact I had to insist on the upgrade, inspecting the demo model for sems, ease of opening, etc. The sale was unusual in that they had everything they sold with pricing already printed. The only discount was for paying cash. The still beat all other pricing on same quality windows, 2 for 1 specials, senior discounts, retired teacher discounts, veterans discounts, etc that the competitors offered. I could only meet their price by buying a much lower quality window.
Installation was outstanding!!! I had 3 installers for 80% of the job. Lou (team leader) and Steve were extremely experienced, and Donovan was in their training program for over a year. You would never know it from the exquisitely detailed finishing he did, both inside and out. The demo and removal of my original 1954 wood windows was efficient, without any glass debris at all. The 4 x 4 picture window cracked, as it was in a very flimsy aluminum track (storm window). Not one piece escaped from that frame!!! Surprisingly, all my window openings were horizontally level. Lou knew to shim the windows as needed to center the window frames. All frames were insulated with foam, also ensuring a solid window and wall integration. The garage window was broken, unfinished interior, rotting frame. Not only was the window installed as all the others, new interior trim was cut and installed under Lou's direction. Steve typically was on his own, removing and installing windows. Donovan was technically very skilled in applying caulk. It was so perfectly applied, that it blended in to the edge and disappeared to the eye. All installers were skilled at creating the precise exterior trim. Then it was precisely finished with caulk. When there was about an hour or so left in the first day, Mike and Calvin joined the 3, to make sure every window was installed properly, and the whole front and one side of my home was completely finished. The second day, Donovan and Mike came to finish the windows in the back and other side. The synergy of everyone was unbelievable!!! The work was shared, helping each other was a priority, they were a jolly group, you could tell they loved their job, liked their crewmates and worked together like Amish neighbors building a barn. I never knew when they took their lunch break; they brought their own food, sat around the truck, and may have even staggered the timing, I just happened to catch somebody with a sandwich. I have hired many service people, and these men are the top of all service providers. (I rehabbed this house)
Overall, I am so pleased with the quality of product and installation, I will be hiring them again next year for exterior doors and 4 sliders that were not in my budget for this year. Something else to consider is that everybody gives a lifetime warranty on their windows. The competitors either offer NO warranty (you pay 100%) or a fee for the removal/installation of that free window. Window Universe has NO fee to replace warranted windows. And the use their highly trained crew to do the replacement!
Hands down, this little gem of a business in Lakewood is a shining star if you need windows.