Terms of Service

Effective date: 11/05/2026

These terms apply to use of windowuniversecleveland.com and the informational text messaging program operated by Window Universe Cleveland, LLC (“Window Universe Cleveland,” “we,” “us,” or “our”).

Website Inquiries and Service Requests

You agree to provide accurate contact information and submit information relevant to your inquiry or request.

Submitting a website form does not confirm an appointment, establish warranty coverage, or guarantee service eligibility. Our team will review your submission and contact you about next steps.

Project purchases, installation services, and warranties remain subject to the applicable written agreements and warranty documents.

Window Universe Cleveland Informational Text Messaging Program

With your consent, we may send informational text messages about:

• Your inquiry or quote request.
• Appointment scheduling, confirmations, and reminders.
• Project status and installation scheduling or reminders.
• Service requests, service appointments, and related customer support.

Messages may be sent manually or through automated systems. This program does not enroll you in promotional text messaging.

Consent and Frequency

You may join by selecting an optional SMS consent checkbox on one of our forms or through another consent method we make available.

Text messaging consent is optional and is not a condition of requesting an estimate, purchasing services, or submitting a service request. Providing a phone number alone does not enroll you in this program.

Message frequency varies based on your inquiry, appointments, project, or service needs. Message and data rates may apply under your wireless plan.

How to Stop Messages

Reply STOP to opt out. You may receive a final confirmation of your opt-out, after which no further messages will be sent unless you consent again.

Opting out of texts does not cancel an appointment, project, or service request. Please contact our team directly to make those changes.

Help and Support

Reply HELP for assistance, or contact us:

Phone: 216-485-2656
Email: Info@WindowUniverseCleveland.com

Delivery and Availability

Message delivery depends on your wireless carrier and other factors outside our control. Carriers are not liable for delayed or undelivered messages.

Text messaging is not intended for emergencies or matters requiring an immediate response.

Your Phone Number

Provide a mobile number that you own or are authorized to use. Please notify us if your number changes so we can update our records.

Privacy

Our Privacy Policy explains how we collect, use, and share information, including mobile information and text messaging consent.

Updates to These Terms

We may update these terms as our services or requirements change. Updates will be posted here with a revised effective date. Any expansion of the text messaging program will be subject to applicable consent requirements.

Contact Us

Window Universe Cleveland, LLC
17411 Detroit Ave
Lakewood, OH 44107

Phone: 216-485-2656
Email: Info@WindowUniverseCleveland.com